Terms and Conditions
SailWeek is the part of Sail Week Croatia Ltd. whose registered office is located at 21 Park Court, Park Road, Uxbridge UB8 1NL, United Kingdom.
These Booking Terms and Conditions and General Information provided on our website: www.sailweek.tours shall provided the basis of your contract with SailWeek. SailWeek. SailWeek is the part of Sail Week Croatia Ltd whose registered office is located at 21 Park Court, Park Road, Uxbridge UB8 1NL, United Kingdom.
DEFINITIONS AND INTERPRETATION
In these Booking Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
- "We", "Us", "Our" - SailWeek
- "You", "Your" - All persons named on the booking or added to the booking at a later time
- "Travel arrangement", "Holiday" - The yacht charter you book with SailWeek
The headings used in these Booking Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
Words imparting the singular shall include the plural and vice versa and references to any gender shall include the other gender. A contract exists upon receipt of the booking deposit by SailWeek
Bookings can be made via our website, direct contact to firstname.lastname@example.org or affiliated travel agents.
Once you have paid the first payment, the booking will be confirmed and fixed. If you do not make the first payment within 48 (fourty - eight) hours after the online booking, the booking will be cancelled and open for bookings by other customers.
The person(s) booking must be at least 18 years old at the time of booking and be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 at the time of booking.
For full yacht/boat bookings only, the party leader is obliged to provide us with a list of crew members embarking the boat or yacht at least 30 days prior to departure. All correspondence will be sent to the party leader. It is the party leader responsibility who made the booking with us to ensure all party members on the booking, or those added at a later time, are sent the booking confirmation.
The payments can be made via Credit/Debit MasterCard/ Visa or wire transfer. Your selected travel arrangements are not confirmed until you have paid the deposit.
SailWeek does not store, nor does it have access to, your credit card information, bank account numbers, or other account data sent to those processing services.
- First instalment/deposit required is 30% of total amount.
- Second instalment 30% is due 12 weeks before departure.
- Third (final) payment 40% of total amount is 6 weeks before departure.
We will be entitled to assume you wish to cancel your booking If all payments due are not received in full and on time.
Cancellation charges may be applicable - see Cancellations.
You will be required to pay a pre-departure tax of 600 HRK (Croatian kuna) per person at departure day. This will be directly payable during the SailWeek Check-in procedure upon your arrival to the Marina in cash, equivalent to 80 EURO.
The charters shall commence between 5pm - 7pm on Saturday with check-in time starting from 12pm ending at 9am the following Saturday.
A binding contract between SailWeek and yourself will come into effect upon us sending out our confirmation invoice to the person(s) responsible for making the booking. English Law will apply to the contract and it is agreed that any claim or dispute in the contract must be dealt with by the Courts of England and Wales. If you reside in Scotland or Northern Ireland then court proceedings may be brought in your home country or in the Courts of England and Wales. You may choose to have your dispute or claim governed by the law of Scotland or Northern Ireland if proceedings are brought in those countries, otherwise English Law will apply. Changes made to Booking Conditions or General Information on our website will only be valid if agreed by us.
We reserve the right to make changes and correct advertised pricing errors at any time before your booking is confirmed. It is your responsibility to notify us in writing of any changes to confirmed bookings as soon as possible. We will not charge any admin fees for name changes, but we will have to pass on any costs incurred by ourselves or imposed by any of our suppliers for any changes by you to confirmed bookings if we are able to accommodate the change.Due to the nature of sailing the skipper of all our yacht/boat reserves the right to change course from any particular itinerary for any reason especially where it is deemed necessary in the interests of health and safety of our passengers.
CANCELLATIONS BY CUSTOMERS
The person(s) responsible for making the booking must notify us in writing immediately regarding cancellations and will only be effective when received by us prior to the departure date. Cancellation charges will be determined by the date we receive the cancellation notice in writing, please follow up to check if the notice has not been received and acknowledged by us. In case the Customer gives notice of cancellation of the Agreement and more than one instalment has been paid, We will be entitled to retain the first instalment and any subsequent instalments paid. However if the due date for the 2nd and 3rd installment has passed for more than 10 days and we didn't receive notice of cancellation from the customer, we'll retain all instalments previously paid by customer.
You will only be refunded the money for cancelled booking if we can find another customer who will take your booking. Please note that your deposits are used to confirm the yachts you have booked with 3rd party charter companies. Where we can we will try our best to accommodate and keep your losses to a minimum.
CANCELLATION BY US
SailWeek targeted population is from 18 to 45 years of age.
If you are above 45 years of age, SailWeek holds the right to cancel your booking due to safety and insurance policy reason. In that case you will be notified and you will get a full refund.
Although we strive to avoid cancellations, sometimes they are unavoidable and we must reserve the right to do so. We will notify you of any cancellations as soon as possible before departure and you will have the choice to:
- accept the altered arrangements,
- book alternative arrangements from us of a similar standard to the original booking if available, we will always refund the difference in price if replacement holiday is of a lower standard and price, or
- accept the cancellation and receive a full and quick refund of all monies you have paid to us.
Unfortunately we will not be liable for failure to perform its obligations stated in the Booking Conditions or pay any compensation if such failure is as a result of "force majeure". For the purpose of these Booking Conditions, "force majeure" will be deemed to mean any event we as the supplier of the service could not avoid or foresee, such as storm, strong wind, nuclear disasters, civil strife, terrorist activity, industrial dispute, fire, flood, earthquake, hurricane or other similar natural disasters out of our control.
SailWeek will fulfill its contractual obligations with you using reasonable skill and care. Unless we breach the booking contract, this holiday is at the customer's own risk. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred as a result of your breach or default in the discharge of your obligations.
SailWeek will not be liable to you in any way for any damages, loss, expense, injury, illness or death if your claim resulted from:
- Any act, omission or failure by any third party;
- Any act, omission or failure by any employee(s), if they were not acting in the course of their employment carrying out the duties they were contracted to do with us;
- Any incorrect information supplied by you or a party on your booking form;
- Any of our emails being blocked by web filters or firewalls;
- Any act, omission or failure by any of our supplier(s);
- Any act, omission or failure of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable;
- Any act which may result in 'Force majeure' - clause 7
Our maximum liability for any successful claim will not exceed the price of your holiday, less any insurance claim.
We hold valid public liability insurance.
We will always aim to provide you with the best holiday possible, but if a problem occurs you must report it to us as soon as possible or to the charter company manager or skipper who will try to resolve it on the spot. Failure to adhere to the above will have been deprived us of the opportunity to investigate and rectify your complaint whilst you were on your holiday and may result in your claim for compensation being lost.
RIGHT TO USE PHOTOS AND VIDEOS
Please note we use real people on real sailing holidays for any images we may have on our brochures, advertising materials, promotional materials and general publicity. If a photographer or another employee is taking photographs or video and you have an objection to these being used by us in this manner please make your objection known at the time.
We provide full financial protection for our package holidays, by way of a bond held by ABTA. SailWeek is a Member of ABTA with membership number Y6260. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.
BEHAVIOUR AND EARLY TERMINATION OF CONTRACT
A responsible level of behaviour and consideration is expected whilst you are on board our boats/yachts and you must comply with the boats/yachts rules and regulations. You will be liable for any damage or loss caused by you or by persons in your party whilst on board. If you or any persons in your party are deemed to be in our reasonable opinion behaving in a manner which is likely to cause danger or distress to any third party or property, we are entitled to terminate our agreement with the person(s) involved without notice or refund. We also have the right to remove the person(s) involved from the vessel and have no further responsibilities towards the person(s).
TRAVEL INSURANCE, MEDICAL PROBLEMS AND SPECIAL REQUESTS
It is a fundamental requirement that everyone using our services has a personal travel insurance policy. It is your responsibility to buy personal travel insurance. It should cover adventurous activities such as sailing. By booking, you agree that all members of your party will have comprehensive travel insurance for the duration of your trip.
It is your responsibility to consult with your physician to ensure you are physically fit and able to undertake a sailing holiday with us. You must inform us prior to departure if you or any members of your party suffer from any medical condition which could affect your holiday. You must keep any medication you may require with you at all times. You must also advise us in writing of any special requests at the time of making your booking and we will endeavour to meet those where we can. You must not sail if you are under the influence of alcohol or drugs.
EXCURSIONS, ACTIVITIES AND WEBSITE INFORMATION
We are not able to guarantee 100% accuracy all of the time with regards to information we provide concerning excursions and activities in the area you are visiting which do not form part of your contract with us. With regards to excursions and activities which are not part of your contract with us but which you feel are important to your holiday experience, please write to us and we will keep you informed with the latest situation, bearing in mind those services / activities are not under our control. Any information regarding excursions or activities that could be reasonably expected to affect your decision to book with us will be passed on to you when booking.
FLIGHTS, PASSPORTS AND VISAS
It is your responsibility to make sure that you have have the correct visas and passports. Regarding flights to Croatia and Greece we are not liable for any incidence which may occur that can interfere with your booking with us and will not refund monies for any missed/canceled flights. Any arrangements or compensation in the event of a delay or cancellation will be at the sole discretion of the airline you booked with or your personal travel insurer.
For full yacht/boat bookings, all the yacht specifications, product data and measurements are provided on our website. The pictures are for general information purposes only. Discrepancies can be possible between the yacht shown on the website and your allocated yacht. This content does not represent or warrant the full inventory of the yacht and are just presented for an overview list.
SailWeek website privacy statement
Collection of Personal Data
In order to process your booking, we collect personal details from you together with information we learn about you from your use of our website. These details may include (where applicable) passenger names, addresses, passport or Government issued EU National ID card numbers, telephone numbers, email, payment details. In some instances we may also collect information regarding medical conditions (only for guests who have special medical requirements).
Your data may be used for the following purposes: providing products and services you request, contacting you in the event of a SailWeek product details or time change, statistical and marketing analysis, systems testing, customer surveys, customer relations communications and offering you services and products we believe may interest you.
Sharing information about you
We follow strict security procedures in the storage and disclosure of passenger information.
We may disclose your information on to government authorities or enforcement bodies for compliance with legal requirements. Also we pass informations to charter companies and Port Authorities in order to conclude official Crew lists needed for the cruise.
My SailWeek account
All data collected upon registration in your SailWeek account will be processed in line with this Privacy Statement. At your personal SailWeek account we store all your information such as name, surname, email, nationality, gender, telephone numbers, emergency third party emails and mobile numbers, booking details, payment plan so that you can access it whenever you wish.
You may also store informations regarding your medical conditions (only for guests who have special medical requirements) and food preferences.
You may also store details of your and (with their consent) your travel companions’ travel document. We will delete any information of a travel companion collected without the companion’s consent, as soon as we learn about it.
Direct Marketing Material
From time to time we may contact you with information regarding our sailing product promotions and ancillary products via email. However, you will have the choice to opt in or out of receiving such communications by indicating so at the booking stage. You will also be given the opportunity on every e-communication to indicate that you no longer wish to receive our or their direct marketing material.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. By visiting and using our Website, you or your computer may provide personal data.
Links to Third Party Websites
Access to information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances, unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
For any matter relating to this Policy you can always contact us at email@example.com
We reserve the right to amend these terms and conditions without prior notice by posting the new terms and conditions on this website. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.