TRAVEL ADVICE

COVID-19:
Updated June 15th, 2020 (10:15 PM GMT)

We understand worries and concerns you may have about your upcoming trip. Above all, the health, safety and wellbeing of our guests is the absolute priority. We are continually assessing our operations in line with updates from governing international and regional health & tourism associations.

As the situation is getting better Bookings for the season 2021 will be opened during August.
Please note that the bookings for 2021 will be subject to our standard terms and conditions.

Here you can find the latest updates from each of our sailing destinations:

Croatia

  • Week 23: Cancelled
  • Week 24: Cancelled
  • Week 25: Cancelled
  • Week 28: Ultra route merged with Party route. *
  • Week 29: Ultra route merged with Party route. *
  • At this time all other SailWeek events in Croatia will operate as planned.

* For more info please read our newsletter

Croatia has opened its borders to all international tourists who have a valid reservation for sailing or paid accommodation.

Greece

  • Week 25: Cancelled
  • At this time all other SailWeek events in Greece will operate as planned.

From June 15th 2020 Greece reopened its borders to all international tourists from countries with good epidemiological features.

Malta

  • At this time all SailWeek events in Malta will operate as planned.

From July 15th 2020 all flights will be operating and Malta will reopen its borders to international tourists from all countries and regions. There will be no quarantine restrictions upon entering Malta.

Montenegro

  • At this time all SailWeek events in Montenegro will operate as planned.

You have the following three options:

  • Change your SailWeek to a later date this summer for free. This of course is subject to availability and paying difference in price (if any).
  • Postpone and transfer the amount paid to Travel Credit. It will be valid for 3 years, seasons 2021, 2022 & 2023. Latest to do that is 30 days before the trip.
  • If you cancel, the terms set out in our Terms & Conditions will apply. We recommend not to cancel, instead to postpone, this will mean you have a holiday to look forward to in the future.

We will promptly update you if this position changes.

COVID-19 FAQ:

Can I change the date of my SailWeek for any reason?

Yes. All changes within the 2020 season are free. Subject to availability and covering the difference in price (if any).

What if I now cannot make any date in the 2020 season or I can't decide what date to change to for the future season?

You will have up to 30 days before your trip to decide if you want to pick a new date in 2020 or postpone and transfer the amount paid towards a travel credit. Don’t stress, there is no rush to use the credit straight away. Your credit will last three years and can be used in any of the 2021, 2022 and 2023 summer seasons.

What if my SailWeek gets Cancelled? What are my options?

If your week is Cancelled, you will be notified immediately, no later than 30 days prior to your departure date. Your booking will automatically be converted to travel credits. Travel credits are valid for 3 years.

When will I know if my trip has been Cancelled?

The situation with COVID-19 is changing on a daily basis. If there is a travel ban, border closure or advice against all but essential travel in the destination country and we have no choice but to cancel the trip, we will contact you no later than 30 days prior to your departure date.
If your trip has been Cancelled, your booking will automatically be postponed and 100% of payments will be converted to travel credits. Travel credits are valid for 3 years.
Also we suggest you get in touch with your insurers to confirm if they can help cover any other costs you may have incurred as a result of this.

The 2nd instalment is due. With Covid-19 travel bans I am not 100% comfortable paying it at the moment. Can I delay the 2nd instalment?

The 2nd instalment can be paid when the 3rd instalment is due with no penalties. The 3rd instalment is due 30 days prior to your trip.

Oh, I have already paid the 2nd instalment (or full amount in advance). Does that mean I am in a worse case than people who are opting to delay their 2nd instalment?

No. As with guests that have opted to delay their 2nd instalment, you will be no worse off than them, i.e. if you decide to cancel before the 3rd instalment date, 30 days out, the 2nd instalment (and 3rd if paid in advance) will be returned.

I am not sure I can come anymore. Can I cancel and get a refund? What are my options?

You have the following three options:

  • Change your SailWeek to a later date this summer for free. This of course is subject to availability and paying difference in price (if any).
  • Postpone and transfer the amount paid to Travel Credit. It will be valid for 3 years, seasons 2021, 2022 & 2023. Latest to do that is 30 days before the trip.
  • If you cancel, the terms set out in our Terms & Conditions will apply. We recommend not to cancel, instead to postpone, this will mean you have a holiday to look forward to in the future.

Also please note that your 2nd instalment has been extended and is not due until 30 days before departure.

How many times travel credit can be used? Can I postpone my trip several times?

Travel credit can be used only once! After the travel credit has been used for the new booking, it can't be Cancelled, postponed again for a new date or refunded.

What happens if my flights are cancelled but the trip is still going ahead?

  • First of all you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. We understand how frustrating this can be. Should you not be able to get to SailWeek you have booked, the cancellation policy found on your booking will apply, but consider picking a new date in 2020 or postponing and transferring the amount paid towards a travel credit. Travel credits are valid for 3 years (see above).
    You should also contact your airline and your insurance company to confirm the compensation options available.

  • If you have paid the full amount and your flight gets cancelled within 30 days prior the trip please send us the proof of the cancelled flight and 100% of the amount paid will be transferred to travel credit which is valid for the next 3 years.

Get In Touch

(020) 8123 6333 076 622 3414 (02) 8003 4770 (09) 889 0441 (315) 675 7795 315 675 7795 (21) 825 9922

You can call any of the local numbers to save international calling fees and you will be redirected to our London office.

WORKING HOURS (London time):
MON-FRI: 8am - 6pm
SAT: 8am - 1pm
SUN: closed

If your country is not listed please call +44 2081 236333

info@sailweek.tours
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